OMOS

Travelers increasingly expect a carefree travel experience with any point of departure and destination (Seamless Mobility as a Service) – and that with a single booking and billing for all means of transport used. To meet these expectations, the idea of an open and decentralized mobility system is increasingly being discussed. In the "OMOS" project, the requirements of various stakeholders for a corresponding system were examined and evaluated for their feasibility. For this purpose, the The Fraunhofer Project Group Business & Information Systems Engineering and regio iT GmbH, together with nine associated project partners, have developed a feasibility study. In an explorative approach, different perspectives were considered and evaluated by means of an end customer survey and an interview study.

Further Information

Customer requirements for mobility systems are changing. Travelers increasingly expect a carefree travel experience with any point of departure and destination (“Seamless Mobility as a Service”) – and that with a single booking and billing for all means of transport used. In order to meet this need, the idea of an open and decentralized mobility system is increasingly being discussed that can integrate the offers of different mobility providers through a common neutral system. However, before such a system can take concrete shape, a clear understanding of the opportunities and risks and the concrete requirements of end customers and mobility providers for such a system is required. This study aims to identify and evaluate the general opportunities and risks of such a system, as well as the general feasibility of the requirements placed on such a system. For this purpose, a multi-method approach was chosen. This allows investigating a holistic picture of the requirements of end customers as well as mobility providers and other stakeholders (e.g., technology providers). As a basis for the data collection, records from a workshop with the (associated) partners in the OMOS project and the results of a literature analysis were used. Two surveys with a total of 352 participants were conducted to investigate end-customer needs. The questions were derived from practical workshops (survey I) and theoretical models (survey II). In addition, an interview study with 15 experts was conducted to discuss the requirements of various stakeholders, based on which general topics in the area of Seamless Mobility were also questioned.